IT Service Management Analyst

An IT Service Management Analyst oversees the delivery and maintenance of IT services within an organization. They ensure that service delivery processes are efficient and effective, liaise with other IT teams, and support the implementation of new services.

Job Brief:

An IT Service Management Analyst oversees the delivery and maintenance of IT services within an organization. They ensure that service delivery processes are efficient and effective, liaise with other IT teams, and support the implementation of new services.

Roles & Responsibilities:
  • Overseeing the delivery and maintenance of IT services.
  • Ensuring the efficiency and effectiveness of service delivery processes.
  • Supporting the implementation of new services.
Key Soft Skills:
  • Strong analytical and problem-solving abilities.
  • Excellent communication skills.
  • Good teamwork and collaboration abilities.
Core Skills:
  • Knowledge of IT service management principles.
  • Experience with process improvement and service implementation.
Keywords:

IT Service Management

Process Improvement

Communication

Teamwork

IT Services.