Tech Support Representative

Tech Support Representatives are responsible for addressing customer issues, troubleshooting technical problems and providing general technical support.

Job Brief:

Tech Support Representatives are responsible for addressing customer issues, troubleshooting technical problems and providing general technical support.

Roles & Responsibilities:
  • Providing technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
  • Responding to queries either in person or over the phone.
  • Maintaining daily performance of computer systems.
Key Soft Skills:
  • Excellent customer service and problem-solving skills.
  • Good communication and interpersonal skills.
  • Patience and ability to explain technical issues in simple terms.
Core Skills:
  • Knowledge of computer systems, software, and hardware.
  • Understanding of support tools, techniques, and how technology is used to provide services.
Experience Required:
  • Proven work experience as a Tech Support Representative.
  • Experience in IT support, help desk software and remote control.
  • Understanding of how computers and software can increase efficiency.
Keywords:

Tech Support Representative

Technical Assistance

Computer Systems

Software

Hardware

IT Support

Help Desk Software

Remote Control.