Job purpose:

• Support, maintain and extend our Atlassian application suite (Jira, Confluence, Bitbucket).

TASK LIST FOR THE ROLE 

• Configuration, maintenance, and administration of Atlassian products (Jira, Confluence, Bitbucket)
• Help customers maximize the value of usage of Atlassian software by proposing thoughtful implementation designs that meet customers' business and technical requirements
• Prompt issue resolution with JIRA Projects and Confluence in coordination with other admins, partner teams and Atlassian premier support
• Manage and optimize Jira workflows, screen schemes, permission schemes, and notification schemes, etc.

• Ensuring that the application documentation is complete and up to date.

Formal education :

• University degree in Software Engineering, Computer Science, IT or relevant.

Qualifications/Skills

 Essential Skills

Customer orientation and ownership attitude for the assigned responsibilities to deliver results in time and in line with the clients’ need

Professional Skills (technical, methodology and business):

Strong experience and Atlassian tool administration knowledge on JIRA, Confluence, BitBucket

LDAP integration experience

Strong analytical skills, experience with monitoring and reporting tools

Previous experience with working in Helpdesk/Support desk and customer service preferred

Personal Skills:

Good communicator, both verbally and through documentation

Independent and organized working habits

Good team player with high ability to work in cross-locational and international teams

 Critical Skills/Work Attitude

Growth mindset

Proactiveness, strong sense of initiative

High flexibility and adaptability to fast changing environment

Open to On-call duties