JOB PURPOSE :
KEY ACCOUNTABILITIES & OUTCOMES :
| Supporting Activities | Outcome/ deliverables | Challenges | |
| 1.Performance Management | Execute implementation of performance related initiatives and measures of the IT services to ensure IT services are available as required that meets the needs of the business | Provide end to end visibility for critical services and timely notifications for performance degradation | Assist in the execution of performance monitoring |
| Liaison with service owners on embracing adoption of new and emerging performance monitoring technologies and products, services, methods and techniques | Monitoring system is bug free, new features, optimum performances. | Liaison with the service owners to proactively manage the performance of the IT services, 24X7 | |
| Execute entire process of monitoring configuration | |||
| Assist in isolation and identification of problem resolution on performance related issues | |||
| Execute monitoring, analysis and continuous fine tuning of performance metrics | |||
| Execute support and maintenance of performance monitoring to cater changes in monitoring configuration | |||
| Execute POC of monitoring solutions with vendors | |||
| Assist in managing capacity of performance monitoring platform to ensure the availability and expansion | |||
| Maintain the health of the environment by keeping the environment with current upgrades and patches and troubleshoot issues associated with performance monitoring tools | |||
| Participate in troubleshooting and analysis processes during the production issues. | |||
| 2. Project Management | Execution of projects to be on schedule , within budget and with the allocated resources | Execute performance related projects to deliver the desired results on schedule. | |
| Produce reports and updates of project status | |||
| Coordinate issues that requires escalation with external/internal parties. | |||
| 3. Financial Management | Assist to manage quotation and PO for monitoring activities | Budget tracking | |
| 4. Vendor / Stakeholder Management | Assist to review vendors performance periodically with the defined and agreed service levels in the contract | Maintain commercial relationship with vendors to ensure timely delivery of products and Services. | Assist in managing service providers to ensure that they are adhering to the standards, processes and contractual terms and conditions |
| 5. Keeping abreast of industry changes in terms of innovation and best practices | Assist in exploring new and emerging performance monitoring technologies and products, services, methods and techniques | Enhancement of current tools and introduce new tools for monitoring | Assist in identification of new and emerging performance monitoring technologies and products, services, methods and techniques and the assessment of their relevance and potential value. |
| Attend seminars , conferences | |||
| 6.Governance/Com pliance | Follow up on actions to resolve issues identified | Comply to bank’s policy and processes | |
| 7. Problem Management | Assist in compiling analysis report, findings and recommendation for performance related issues to assist in root cause analysis. | Problem solving for performance issues |
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