Job Purpose :
To provide support for Wintel Servers (Hardware and Operation System), Physical and Virtual Servers
The Engineer is responsible for:
24 x 7 availability to attend critical system issues
Install, and maintain Intel based systems.
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2) Principle Accountabilities |
Describe the key activities that you are expected to achieve. Start with the most important |
Outcomes/ deliverables targeted |
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Accountability
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Supporting Activities |
Outcome/ deliverables |
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Provide 1, 2nd.Level and 3rd.Level support on the day to day operation covering Servers (Hardware and Operation System)
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Ensuring Servers are available and with good performance , always to ensure business are able to operate Provide Standby Support |
Problem resolution is within agreed SLA for Sev 1 and Sev 2 and Sev 3 incident
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Attend customer / vendor meetings for project execution, and internal daily service meeting as needed.
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Ensuring the propose solution is as per Maybank standards and no impact to the existing infrastructure |
No audit and compliance issue. |
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Responsible to provide documentation server deployment, devices health analysis, capacity, cost configuration, utilizations, manuals, support & troubleshooting guide.
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Ensuring all the changes updated and documented |
Knowledgebase and for future reference |
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Server Operation and Support Review, maintain and monitor system reliability and performance.
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§ Ensure daily review and monitoring of servers and infra components security. § Review and validate periodic performance reports to ensure capacity, performance and availability are at optimum level. § Perform Windows Updates according to planned patching schedule § Review and document changes to existing servers to avoid system interruption and business impact § Monitor and manage the resolution of problems within infrastructure, including identification of root cause analysis § Engage with Vendors and others internal teams for planned maintenance activities § Ensure operational documentations are maintained and updated regularly § Participate on Standby schedule § Participate on planned maintenance activities
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Consistently meeting SLA for network availability |
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System Design and Deployment
•Under minimal supervision partner with other teams to plan, coordinate, design, configure, install, and maintain Intel based systems
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§ Ensuring the propose solution is as per Maybank standards and no impact to the existing infrastructure. § Install and configure new server hardware and operation system according to back standard and policies § Ensure that proper monitoring, backup is in place before system go-live § Attend to project meting and discussion § Delivery system and configuration according to project timeline
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Smooth and successful system implementation
No audit findings
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3) Scorecard Dimensions (indicate data relevant to your job) |
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Financial Perspective:
To apply cost optimization approach where possible when carrying out daily task
Provide technical advice and consultancy for servers/application deployment to achieve best Cost Benefits
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Customer Perspective:
· Provide quality services for customer satisfaction
· Delivery Projects, SR , WO on time and with Quality, no re-work
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Business Process and Initiatives:
Implement best practice and improvement initiative Servers infrastructure.
Provide technical advice and consultancy for servers/application deployment to achieve best performance and availability
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Talent Engagement:
Training – on related technology, certifications Training – expand technical knowledge Training – soft skills, customer engagement, customer management |
Qualifications & Competencies :
Qualification
Competencies
Major Challenges (Describe the most challenging or complex part of your work)
